Monthly Archives: October 2009

scancafe update from a quality manager


NYC is rainy today. Inspired me to buy the domain (Above pic: Brooklyn Bridge, 14 August 2008.) Here’s the scancafe update of the day:

Dear Anastasia,

I just wanted to inform you that I have found some quality issues with the images of your order which we have observed during my quality audit. I am personally involved in reprocessing the images in your order. Please allow 3-4 business days for us to complete this process. We will upload the reprocessed images online and will inform you through email once it is ready for your review. I sincerely apologize for any inconvenience that this may have caused.

Best Regards,

Quality Manager
Image processing center

This is good. I’m just hoping like mad that the 1936 images I deleted are still deleted, and I can review whatever has been corrected (yes, I requested this in an email), because I just can’t bear going through all 5783 images again. I been through them about 1.2 times. I also hope the Pakistan pics are found. Yay. (I also hope that I get the DVDs back before I leave for Australia.)

more thoughts on the scans

Picture 6

I want to clarify the last few posts on scancafe, and I’d planned to do this even before I was told I sounded whiney and was boring everyone with the scancafe stuff (probably including Kirigalpoththa. Apologies!). But I think consumer experience is important, especially when it’s something as important as preserving personal photos.  I started writing about the scancafe experience in August with the intent of sharing my experience all the way along. I don’t have the images back yet. I’m only able to see them online, in the format you see in the screenshot above (me, 1997).

As I mentioned in the comment to John, the scratches were on very old negs. I don’t think scancafe techs put them there, but they certainly didn’t clean them up, as their site says they do. Same for the thumbprint. That could easily have been cleaned. As for John’s job, if I had negs and images I couldn’t live without, I don’t think I’d send them to scancafe. And I didn’t send my medium format work. I thought I’d test them with this job first.

I’m exhausted by looking through all the pictures, which contributes to the mood. My deadline is Nov 2, next Monday, and 14 days total is not that much time to go through all 5,783 of them considering the format of the site. The pictures were numbered in order, but the folders aren’t in order. When I told customer service this, they told me I could rearrange the photos into folders. Because I can’t see what image is in what folder, this would take far too long. It’s just not worth the time. (S/he acknowledged that this would take years, and said their people are working on a better way.)

Customer service also told me I could tell them which images weren’t to my liking and they’d take them to their technicians. I might take them up on this, though it will require going through all the images again, and I really just want it well and done so I can move on to other things. I will have to send them though workflow to archive anyway.

I’m not regretting sending the images to scancafe, as it would have been about $1500 anywhere else. We’ll see how the job turns out in the end. Who knows? I might be perfectly happy. 🙂

finally done reviewing scancafe. where are years 1997-1999?

Picture 5

Exhaustion. It took seven days, but I’m through the scancafe pictures. All 5783 of them. Question: Where are years 1997-1999? Yes, I know I lost the India negatives (1998) but I didn’t think I’d lost Pakistan (1999). They pick up again in June, 1999. I read in a review on photonet that it’s not uncommon for scancafe not to do the entire job. Oh heavens.

My camera broke in Turkey, before India, and so I bought a point and shoot to get me through the trip. (This was 1998.) So I wasn’t that bummed about losing those negs. But Pakistan? And I had some great pics of NYC in that bunch, too. Hmmm. I hope they are there. I’m not careless with my negs, and I lost the India negs because they were with the albums and, I think, fell out when I moved. No reason for the others to be gone. Yes, this means there will be no comparison with the Pakistan photo below.

It’s all a bit anti-climatic, finishing. Especially when all the images aren’t there. Ah, well. As it goes.

I’ll run through them all one more time tomorrow and delete a few more. I finished with 32% deleted. Will try to edit out a few more, then be done with it. Will wait until I receive the DVDs to organize them, rather than mess with their system much longer. I’m reading The DAM Book: Digital Asset Management for Photographers and just got a book on Adobe Photoshop Lightroom to learn proper digital asset management. I love organizing, but I am exhausted by all these images. I’m not even through the Sri Lanka photos. And I’m soon off to Australia.

Slowly, but surely.

reviewing the scancafe scans. still. review. ing.


Okay, so I’m wading through all the scans. I’ve been through about 4500 and have about 1200 left. It least, I think I’ve done about 4500 as the images are no longer in order. They were pretty good up through the slides, but the negatives went all willy nilly. They seem to have been scanned in order, and are numbered as such, but the folders aren’t in any order at all, so I’ll look at images from Mexico, then see images of New York, and then it’s back to Mexico, which is annoying as I can’t keep fresh which images I had chosen if exposures are similar. I certainly don’t need them all. It also means I can’t keep track of the percentage I’ve deleted or even how far along I am.

So I suppose it makes sense to keep them in this order rather that reorganize & rename the folders them on their system, and do it again on my own, as I don’t trust them to get it right when burned to DVDs. Worse than the order, though, is the quality of some of the scans. I just passed one with a thumbprint on it. Huh? They claim to spend 3-4 minutes cleaning and optimizing the images. Some, maybe, others, no way. There are some scans I know can be better because I’ve scanned them myself (but didn’t go through all the negs before I sent them to take them out). They claim that they do scratch removal (they didn’t), but to not clean off a thumbprint? Hmmm.

Some of the color corrections are shockingly over-saturated and look odd. The slides looked pretty good, but now I’m at the negs, and it seems like the technician got tired of the job or something, and started zipping through them with no attention at all. I’m hoping the files will be large enough that I can correct, or re-correct, them in photoshop. There is a testimonial on their site that claims the photog’s photos came back 100% useable, whereas a competitor’s came back with 50% needing correction in Photoshop. I’d say a large number of mine, if I want to use them, will require adjusting in Photoshop. Some of the photos I scanned on an office copy machine came back with better color than the previews on scancafe. I don’t know if it’s because of overcorrection or not, but, whoa, that’s odd.

That said, I wonder if the job were smaller, a better level of quality would be maintained. I am glad I sent them off because it’s great to have the digital access. I’m not sure where I’d get better quality short of paying a few dollars a scan. I also wonder if their people are properly trained in negative scans, which are more difficult than slides. At any rate, if anyone has experience in this,let me know.

This project has me totally consumed, as I have to choose and organize them in the next few days, in addition to finishing the Sri Lanka photos and preparing for Australia! (I’m behind on email replies, I’m sorry!)

[Photo: Grandma K at the grocery store. 1995.]

scancafe: your images are online and awaiting your review



Rawalpindi, Pakistan, 1999, print-to-flatbed scan
Scancafe comparison negative scan to come

My 5783 scans are done! I received the message a week early, so now, so much for the Sri Lanka photos and trip planning. I’ve got to wade through all these images before November 2 (in 14 days) to decide which I want and don’t want.

It is amazing to see these images scanned. I’m going though the chromes (slides) first. It’s amazing to see them because many I’ve never seen larger than a 16x loupe. And, of course, to go back and see those images. Anything I haven’t digitized or printed hasn’t been seen in years. It’s like finding a stack of photo albums.

Other than being unable to sign into scancafe’s site (forgot password, and the retrieved password didn’t arrive in my inbox for >20 minutes, which was confusing as the site never verified that the password was sent), it’s fairly well organized thus far. Some of the images are much darker than the actual chrome, but only about 5% thus far, and I imagine I can fix those myself if I need to. Overall, it’s incredibly exciting.

The actual number of scans came back as 5783. My guesstimate was under by exactly 50. Wow, maybe I am neurotic. 🙂 Scancafe allows you to scan all your images, but you only have to choose and pay for half of them. I was sure I had so many duds that I might not even want half. I’ve only been through 506 of them, and I’ve only managed to delete 136, or 26%. Oh heavens. Scancafe is smart to work it this way. Guess I’m out about $400 more than I’d estimated. Very worth it, though.

the next trip: down under

rani elephant sri lanka

Now that I’m almost done with editing and posting the Sri Lanka pics (above, Rani. More in the next post), my free time has been hijacked by planning for the next trip. I bought tickets this week for an eight week trip to Australia, a 40-hr journey to Perth (perhaps more door-to-door), where I’ll meet Andrea. We’ll hang out there awhile and then head south to Margaret River, Esperance, and continue on across to Adelaide, Melbourne, Canberra, and Sydney. Yes, this is a huge trip to be taken in Andrea’s green station wagon, purchased more or less for this sort of trip. I’m excited because I can use some time camping and resting on the beach after so much city life. Will be an adventure if the car breaks down, but that’s all part of the deal. Anyone who tells me this is mad can read about my friend Sherry’s lone bike trip across Australia. I think we can manage it in a car (though that train does look nice).

So I’m a bit behind on finishing up on the Sri Lanka stories. I’d hoped to be finished by now. And scancafe is meant to have my 5,000 some images ready to peruse—in ten days. To divide the free time between finishing and planning is difficult, as plans have a deadline. (Though it might not seem so from my travels, I do work.) I’m hoping to write and edit a bit as I go on this trip, but we’ll see. It is nice to set the laptop down (if not the camera).

Any thoughts (advice, experiences, etc) are very welcome.